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Online Shopping
(Or how I learned to stop worrying and love the web.)

I was getting a really bad feeling about this, the rep that answered my e-mail didn't give their name, and the e-mail had a tone of "stop bothering us, filthy customer." I was worried that I was being taken for a ride on the "bone da customer" mobile, and I didn't like it.

I went to photo.net, a site I discovered the next day. It was full of a wealth of information, and I enjoy it a great deal. I went to their "where to buy a camera" section, and my jaw dropped when they listed Smile Photo Video, by name, under a section titled "I want to get screwed" (their words, not mine).

pie4.jpg (24371 bytes)

uh-oh.

I thought, maybe this was a fluke, maybe the author was a commie bastard who wanted to put smile out of business. Then, I checked out the "neighbor to neighbor" photo site reviews, where people can share their experiences with photo companies. There, my worst fears were laid out.

pie5_small.JPG (16741 bytes)

The people with good things to say about Smile were few and far
between.

Now, I was in a bit of a tizzy. I imagined some bums shoving a few rocks in a package and mailing it off, or the package being run over, or the camera arriving, but all battered and broken. I e-mailed them asking for the UPS GroundTrac number. At least I could watch it snake its way through the US.

pie6.jpg (31921 bytes)

The UPS GroundTrac feature lets you watch your package creep ever so slowly across the US.

I was worried sick. I had visions of trying to dispute the charges on the credit card, and being haunted by 500% restocking fees, and secret ninja drop squads being dispatched to eliminate the unhappy customer. Of course, all my friends on IRC were there to help me out, I do have the bestest of friends.

pie7.jpg (32801 bytes)

I got nothing but support in my hour of need from my friends

I began to fidget, as the day my package was scheduled to arrive grew close, I vowed to not sleep until my package was cradled in my loving arms. I even drew up a map so all my buddies online could track my package's progress with me.

pie9.jpg (49114 bytes)

This map was a big hit online.

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